If you have unflown Kulula, Comair tickets or Vitality bookings – You need to take action

Unused Reservations

Johannesburg, 22 May 2020; Comair and its business rescue practitioners have confirmed the options for customers, companies and travel agents or groups holding unused reservations

Persons who have purchased a kulula or British Airways (Operated by Comair) ticket for a departure between 14 March and 31 October 2020 directly from Comair channels (i.e. a ticket number starting with 161), should complete the customer election form below and return it to Comair by 17 June 2020. We will communicate with you in due course in accordance with your election as contained in the form below. Depending on your election, you may be a creditor of the Company and enjoy the same rights as set out in section D of the Notice to Affected Parties, in terms of Section 129 of the Companies Act 71 of 2008, available under the Statutory Notices section of this website.

Persons who have directly purchased their ticket from Comair channels, will have the following options;

• Keep the value of the un-flown flight booking, such that the value remains valid until 31 October 2021 and can be used to make a future booking with Comair, subject to availability and difference in rates, fares and/or taxes.
• Become a creditor, such that a claim for the value of the un-flown flight will be dealt with in terms of the business rescue plan, if approved. That is, as a creditor of the Company these persons will enjoy the same rights as set out in section D of the Notice to Affected Parties, in terms of Section 129 of the Companies Act 71 of 2008, available under the Statutory Notices section of the website. More information about what this means can be found https://www.comair.co.za/business-rescue
• Forfeit the value of the ticket, such that any claim for un-flown fights is abandoned.

Persons who have purchased a kulula or British Airways (Operated by Comair) ticket for a departure between 14 March and 31 October 2020 from a third party (i.e. ticket which does not start with 161) should direct their queries to the travel agent or the airline from which the ticket was initially booked. A list of contact details for our travel partners is provided here.

Tickets purchased for a kulula or British Airways (Operated by Comair) flight for departure from 1st November 2020 will remain valid unless advised differently in due course.

Where:

1. an airline ticket was purchased with Vitality on Emirates, Qantas or BA International;
2. a hotel booking was purchased with Vitality;
3. a hotel booking with or without extras (such as airport transfers and experiences) was purchased on kulula.com, on mtbeds or kulula Holidays,

and cancelled with a refund requested, we will communicate further with you in due course.

The dates aforesaid are premised on the assumption that the national lockdown imposed in terms of the Disaster Management Act 57 of 2002 allows for domestic air travel by 1st November 2020 without restriction.

Take me to the form

Visit www.comair.co.za for more information regarding the business rescue proceedings, including all statutory notices.

Photo credit Kulula Face Book page

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